Box Office

We accept cash, debit, Visa, or MasterCard.

Tickets are available online/over the phone until 2 hours before curtain time.

All orders must be paid and your credit card will be charged at the time of the order; we do not take unpaid reservations.

We do not offer refunds. We do not offer exchanges or refunds on expired tickets.

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Arriving Late

Please arrive at the theatre with plenty of time for the performance. If you arrive late up to 5 minutes, your tickets are guaranteed, but you may be seated other than as reserved (i.e. balcony or back of house), as late seating disrupts both performers and patrons. Late arrivals past 5 minutes may wait until intermission to be seated, or exchange their tickets for another performance. This is at the discretion of our ushers.

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Cancellation Policy

In the unlikely event that severe weather or similar circumstances beyond our control causes cancellation of a performance, we will make every reasonable attempt to announce it on the website, our social media platforms and through signage at the theatre. We will also endeavour to call or email affected patrons. In the absence of such messages, patrons should assume that the performance will proceed, but we are not liable for any loss or inconvenience that patrons may incur in trying to reach the theatre only to find that the performance is cancelled after all. If a performance is cancelled, patrons would be re-booked for another performance if possible or offered a refund. Patrons who do not pick up their reserved tickets or who do not attend the scheduled performance are not eligible for re-booking or refund.

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Seasons Pass

These are available for purchase during the summer, until the first show of the season is finished (generally from July to September). When purchasing, you will select dates and seats for each show. The seasons pass includes 5 shows including Panto for Season 77.  Only the Preview Dates are discounted this Season.

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Gift Certificates

We offer gift certificates for sale online, in person or over the phone. They are sold in seat increments (1 gift certificate is 1 seat). They are equivalent to the current season door ticket price, but can be customized in some cases. Please inquire.